International Shared Service Centres
Substantial financial savings and additional operational efficiencies are available to companies who outsource large portions of its operation to shared services centres located in Ireland.
Novus offers expertise in the creation, establishment and management of financial shared services centre operations for claims handling, pension management, back office accounting, etc. We have worked with both Oracle and Siebel on client solutions and have the expertise to assist companies in determining their needs.
Over the years we have worked with clients and IDA Ireland to develop these projects. The model sees companies operating in general outside of the Dublin region which is expensive for both staff and office accommodation and working with processes that are easily standardised.
What are the benefits of Shared Service Centres?
Shared services looks to maximize automation to where the level of human intervention in transaction processing is reduced to an absolute minimum. It looks to achieve this in a low cost environment. Since this requires substantial technology investments, it becomes economically feasible only when a critical mass of transactions is brought together and processes are standardized. Shared services accomplishes this without risking decreased responsiveness to business units and customers.
The primary driver for shared services is the need for efficiency. As increased competition becomes a reality it becomes crucial to achieve cost leadership, especially in those areas like support functions that typically can provide little other competitive advantage. VAT on services is also now a key concern for outsourced business.
Ireland is an excellent location for pan-European/EMEA/Global Shared Service Centres and Contact Centres. Ireland provides a dynamic environment because of its knowledgeable and innovative workforce, advanced telecommunications infrastructure, low risk pro-business environment and favourable corporate tax rate. Ireland provides a low-risk, quick start-up, high-performance, knowledge economy for shared services.
Shared Service Centres/Contact Centres have delivered significant cost reductions, increased service levels, facilitated better business decisions resulting overall in more competitive financial operations and enhanced shareholder value.
Global leaders such as Accenture, Allergan, Black & Decker, Citigroup, Colgate, Oracle, Pfizer, Microsoft, Whirlpool, Xerox, Hertz, IBM, Dell, RCI, AOL, eBay, SAP, Siemens, Bertelsmann have located pan-European/EMEA/Global centres in Ireland .
Activities
Shared Service/Contact Centres in Ireland cover an extensive range of activities spanning back-office and front-office. The list below is not exhaustive:
- General Ledger Accounting; Inter Company Accounting; Statutory Accounting Consolidation
- Invoicing and billing; Accounts Payable & Receivable
- Cash & Treasury Management, funds administration
- Management Reporting
- Pensions , HR
- Insurance Policy issuance, administration & Claims Handling
- Property Management
- Customer Service; Sales & Marketing
- IT development & support
- Customer & Technical Support across all business sectors
